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Frequently Asked Questions
Answers to the questions overseas buyers ask us most — from MOQ and lead time to shipping, installation and customization.
What is your MOQ (minimum order quantity)?
Our MOQ depends on the model and configuration. Please contact our sales team to confirm the minimum order for your selected product, and we will also advise the most cost-efficient container loading quantity.
What is the delivery / lead time?
Standard models and custom projects have different production schedules. Please contact our sales team to confirm lead time for your configuration; it is fixed in the order contract once your specs are finalized.
How are the houses packaged and shipped?
Units ship folded or flat-packed, protected with frames and wrapping. We arrange sea freight (FOB/CIF) with loading guidance, using standard containers or flat racks depending on unit size. Loading quantities are confirmed with each order.
How long does installation take?
Folding and modular units are erected with a crane and become usable after water and power hook-up — typically within hours for a standard unit. Flat pack units assemble with simple tools. On-site guidance or a supervision team can be arranged.
What insulation / thermal performance do the houses have?
Wall panels are available in EPS, rock wool or PU options with configurable thickness; roofs use double asphalt shingle where specified, and windows are 60-series thermal-break aluminum. Cold-climate packages are available — share your site location and we will recommend the right spec.
Do you have certifications?
Yes — our manufacturing holds CE, ISO and SGS standards, plus multiple invention, utility-model and design patents. Certificates can be provided for your project documentation.
Can you customize the houses (OEM/ODM)?
Yes. Size, layout, wall panels, doors & windows, cladding, electrical systems and interiors can all be customized. Send your drawings or reference photos and our engineering team will return a proposal with specs and pricing.
What are your payment terms?
Typical terms are T/T with a deposit and balance before shipment; other arrangements can be discussed for larger projects. Exact terms are confirmed in the sales contract.
Do you offer warranty and after-sales support?
Yes — structural and component warranties are provided, with spare parts available for after-sales support. Please confirm warranty coverage with our sales team for your order.
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